Refund and Returns Policy | Manhattan Coffee Roasters

Return Policy for Manhattan Coffee Roasters

Article 1: Applicability

This return policy applies to all purchases made by consumers at Manhattan Coffee Roasters, both online (via our website) and offline (in our stores).

Article 2: Right of Withdrawal

Consumers have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which the consumer acquires physical possession of the goods.
To exercise the right of withdrawal, the consumer must inform us (Manhattan Coffee Roasters, Hongkongstraat 55, 3047BR Rotterdam, email: support@manhattancoffeeroasters.com) of their decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email).

Article 3: Effects of Withdrawal

If the consumer withdraws from this contract, we shall reimburse all payments received from the consumer, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about the consumer’s decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise; in any event, the consumer will not incur any fees as a result of such reimbursement.
The consumer shall send back the goods or hand them over to us at Manhattan Coffee Roasters, Hongkongstraat 55, 3047BR Rotterdam, without undue delay and in any event not later than 14 days from the day on which they communicate their withdrawal from this contract to us. The deadline is met if the consumer sends back the goods before the period of 14 days has expired.

Article 4: Return Costs

The consumer will have to bear the direct cost of returning the goods.

Article 5: Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods made to the consumer’s specifications or are clearly personalized.
Goods which are liable to deteriorate or expire rapidly cannot be returned.

Article 6: General

Products returned should be in their original condition and packaging. Products that are damaged or not in their original packaging may not be fully refunded.

Cancellation and alteration

Details of the Goods as described in the clause above (Goods) and set out in our sales documentation are subject to alteration without notice and are not a contractual offer to sell the Goods which is capable of acceptance.

The quotation (including any non-standard price negotiated in accordance with the clause on Price (above) is valid for a period of 30 days only from the date shown in it unless expressly withdrawn by us at an earlier time.

Either of us can cancel the order for any reason prior to your acceptance (or rejection) of the quotation.

Webshop orders can only be cancelled before the package has been send, after shipping orders can not be cancelled. After that we will start the return process.

Need help?